How Bolt Food Professionalized Merchant Onboarding at Scale

As Bolt Food rapidly expanded its restaurant network, it partnered with Boolanga to create a seamless, professional onboarding experience for its new merchants, offloading complex logistics to focus on core growth.

The Challenge: Bolt Food needed to maintain absolute quality and operational consistency across various markets. This created a significant logistical challenge: how to manage the timely delivery, setup, and maintenance of essential equipment for a rapidly growing merchant network without diverting internal resources from strategic goals.

The Boolanga Solution: We implemented a full-stack operational solution that addressed the entire merchant equipment lifecycle. This included establishing a dedicated fulfillment and activation process, integrating rigorous inventory control, and managing equipment pre-configuration to ensure every new partner received a professional, ready-to-use setup from day one.

The Result: The partnership created a reliable, high-quality onboarding channel that instantly provided merchants with a professional setup experience. This successfully offloaded a complex logistical and technical burden from Bolt’s internal teams, allowing them to focus their resources purely on strategic sales, growth, and core platform development.